客户满意度是我们唯一的政策®

Bobsportbob二维码电竞SilverService®是ArnoBOB电竞入口ld Machinery Company提供最好的重型设备客户服务的承诺。Al Richer于1986年在战略计划会议上制Bobsportbob二维码电竞定了SilverService®政策，并认为该公司对客户的态度有可能在市场上与众不同。他说：“阿诺德机械公司文化中最重要的要素是对客户满意度的全面承诺，始于主席和总统组织的顶BOB电竞入口部，并影响我们每天所做的一切。”多年后，SilverSerBobsportbob二维码电竞vice®仍然是采矿，材料处理，建筑和一般实施行业中最好的客户服务。bob体体育app下载bob电竞竞彩首页从现场技术到零件部门，从我们的金融服务到高层管理人员，阿诺德机械的每个合伙人都对我们的客户，我们的供应商和彼此都有相同的责任，以提供出色的服务，SilverService®。bob二维码电竞Bobsport

大多数公司拥有出色的客户服务，他们为客户提供友好，及时和专心的服务。他们确保以积极反映其业务的方式满足客户的需求，并使客户对自己的体验感到满意。Bobsportbob二维码电竞SilverService®远远超出了这一点。While most companies have limits on how much they are willing to do to keep their customer’s satisfied and returning, in addition to protecting their financial losses, these limits are usually based in fear that customers will take advantage of them if given the freedom to do so. We at Arnold Machinery Company do not have this fear. It has been our experience that most people are reasonable and honest. We give our customers the freedom to define what will make their experience with us an excellent one. And THIS has made all the difference when building relationships with people. Where there is freedom over fear, trust is able to flourish.

我们知道拥有重型工业设备可能是昂贵的。如果您的设备下降，它可能会感到压力并影响您的业务。在ArBOB电竞入口nold Machinery Company，我们致力于帮助您保持业务运行。Bobsportbob二维码电竞SilverService®是您的安全网。It’s peace of mind that you will always be happy with every single purchase and service you receive from us, and if you’re not happy for any reason, we will do everything we can that is ethical to make it right and leave you 100% satisfied.

拥有重型设备是一项长期投资。Bobsportbob二维码电竞SilverService®可以从我们的新设备销售同事确保您在购买过程中感到舒适。除此之外，SilverSeBobsportbob二维码电竞rvice®继续进入我们的零件部与零件员工一起确保他们找到您要寻找的确切零件，需要的那一天以及进入我们的服务部门采矿服务领域技术bob电竞竞彩首页。

这个SilBobsportbob二维码电竞verService®标准并不能停止我们的采矿部门，它将继续进入我们的其他部门：bob电竞竞彩首页建造，，，，bob体体育app下载， 和一般实施。您必须体验它才能相信它！

Bobsportbob二维码电竞SilverService®可能是您必须相信的事情，但我们希望以下示例能够开始说服您SilverService®的力量：

1. ONCE，我们给了一个不满意的客户，以提供500k的支票。客户购买了一家沙厂，推销员就设备的性能不准确地提供了建议。现场技术人员无法让机器令人满意地工作，因此购买价格得到了退款，客户保留了设备。-Bobsportbob二维码电竞 SilverService®管理理念的基础，第34页。

2.几年后，盐湖城的一家大型清洁用品公司订购了一支燃气动力的叉车，但他们未能考虑到他们在一年中大部分月份都在封闭的仓库中使用它们。当然，排放是一个问题。Arnold Machinery将所有13台机器都带回去，而客户没有任何义务。然后，公司竞标用电力升降机代替气体机。阿诺德机械（Arnold Machinery）出售了100万美元，并成为全国客户的材料处理供应商。-Bobsportbob二维码电竞 SilverService®管理理念的基础，第36页。

3.从丹佛的凯尔·韦斯特（Kyle West）撰写Google评论：“作为一名小型企业运营商，我可以说您对几乎每天都需要学习的领域有了很多了解。我自己的一个领域之一就是学习购买二手叉车的信息。我可以说我知道自己的方式围绕工具箱和最多的机械设备，但我无视叉车机械师。这是我们第一次从另一个本地叉车经销商那里购买二手电梯的经验来发挥作用。Arnold Machinery的“ Silver Service”与其他经销商“二手车推销员”服务之间的Bobsport不同经验是白天。我们在其他经销商处以$ 9K出售成一个殴打的老日产。在购买时，我注意到叉车听起来不正确。再次我不是专家。这有点磨的声音。我将其指向销售人员，并耸了耸肩。 Less than 5hrs of use on the machine we had a push cylinder blow a seal. When the other companies tech came out to do that repair he made a comment about how bad our drive motor was… Nothing changed and we haven’t used the machine more than 5 hrs! About a month later and about another 5 hrs it blew its other push cylinder. So ultimately in my opinion that company sold us a lemon. We reached out as we understand purchasing a “as is” machine, however, good business ethics is standing behind what you sell. If you can’t stand behind it… don’t sell it. Ultimately we found out this forklift was a ticking time bomb. After trying to work with this other local forklift dealer, to meet halfway on ways to fix our forklift they told us they would just scrap it if we brought it back to them so it had no value to them.. This brought us to a roadblock with this other company and started our relationship with Branch Manager Mark Hudson. My experience with their “Silver Service” started when we were looking into parts to fix our old Nissan. At this point they automatically offered to do more to help and I haven’t spent a dime with them. After we couldn’t find the parts to fix the Nissan Mark continued helping us and checking in on us. After many discussions admittedly this other company made it “right” by refunding our purchase. If you’ve made it this far reading this comment you can bet where I brought my money for our next forklift purchase! Not only did Mark see to it that we were taken care of getting us a great used Hyster forklift he also went out of his way to make sure we had a unit to hold us over. In a time where customer service is all but lost, you can trust in the Arnold Machinery Silver Service.”

4.最近，我们的Phoenix CE分支将新的Volvo L110H出售给了亚利桑那州的谷物，该谷物以前是John Deere的100％客户。当时的菲尼克斯CE分支机构经理杰克·扎亚斯（Jake Zayas）讲述了这个故事：“亚利桑那谷物将种子，饲料和谷物出售给亚利桑那州的绝大多数奶牛场，这是因为他们甚至允许我们引用/演示一个单位的原因was, because all of the positive feedback they heard from their customers about Volvo and specifically Arnold Machinery’s Service Department. Once we delivered them their new loader, we had a problem right out of the gate with the scale system. We learned the Volvo scale system would not work properly with the customer’s application due to how light some of the material they needed to weigh was. Without hesitation we replaced the Volvo scale system with an aftermarket system that would work properly and re-delivered the unit to the customer. The customer was very surprised to learn we were not going to charge them for it…to which we responded, ‘We sold you a loader that we told you would work in your application and it didn’t, so we made it work. That’s not your problem, that was our problem. Why on earth would we charge you for that?’ A few weeks later, the John Deere dealer followed up with the customer (after they learned of them buying their first Volvo) with ‘one of their big bosses’ and asked the customer why they bought a Volvo. The customer told them that all of his customers have been bragging about Arnold Machinery’s unbelievable service and support and that they flat out told him, ‘he’s an idiot if he buys anything else.’ He said he was a little skeptical at first, however, he got to experience first-hand how we take care of problems and take care of customers, so he told the John Deere rep and his boss to not worry about calling on him anymore and that from here on out he was going ALL Volvo and ALL Arnold Machinery! “I hope this story shows you that [your effort to make everyone happy] is not going unnoticed. It’s one thing to make a customer happy, but it’s a completely different level when that customer is so happy he tells his supplier that if he doesn’t buy from [Arnold Machinery] he’s an idiot. Then multiply that by 3-4 different customers telling that same supplier the same exact thing! If that’s not Silver Service then I don’t know what is!”

5.从迈克尔·比亚斯（Michael Bias）在约翰斯敦（Johnstown，Co）的Google评论中：“好的！这些家伙很棒！杰森是我处理的那个人。这个家伙是一个很大的帮助，所有的家伙都在我的设备上保存了一天。他们有两天的时间来查找和解决问题，他们做到了！友好而乐于助人。”

6.从犹他州盐湖城的Quent Judd摘自Google评论：“与其他设备公司打交道后，阿诺德不仅要确保您得到所需的东西，还确保将其保留到工厂规格中。那里的银服务Bobsport是任何地方都无与伦比的程序。他们靠着它，我们过去曾经没有任何影响。这就是为什么我们继续使用Arnold的原因。我们的推销员约翰（John），经理Russ和Field Tech Paul都远远超出了我们的要求。会向任何有设备需求的人推荐。”

SilvBobsportbob二维码电竞erService®政策是对未来的投资。无论出现如何提供SilverService®的费用都比任何广告更有效，而且值得我们与Bobsportbob二维码电竞之培养的关系。

在阿诺德机械公司BOB电竞入口（Arnold Machinery Company），我们有三个角色特征，我们希望每个同事都有：诚信，纪律和同理心。我们已故董事会主席和SilverService®的创建者Al Richer认为这些品质是一位伟大领导者的特征。bob二维码电竞Bobsport员工不断提醒：“您不能怀孕。要么您是道德的，要么不是。您要么以正直，纪律和同理心的表现，要么不做。”

Bobsportbob二维码电竞SilverService®不仅是我们为客户提供的服务，而且是我们提供供应商和彼此的服务。这是一种生活方式，并编织成我们的公司文化。除了诚信，纪律和同理心的性格特征外，我们的同事需要成为团队球员，共同为共同的目标，更大的利益而努力，并向所有人提供SilverService®。bob二维码电竞Bobsport

预计阿诺德机械公司的每个合伙人都将提供BOB电竞入口SilverService®。bob二维码电竞Bobsport我们的“政策书”实际上根本不是一本书 - 这是每个伙伴一直遵循的小卡，并且指出：“只要它是道德的，您就永远不会因为为客户做太多而被解雇！但是，如果您不离开客户微笑，您将遇到大麻烦！你怎么知道什么会让他们微笑？问一个简单的问题：“什么会让你快乐？”那做！”

从零件对抗销售人员，从现场技术人员到公司总裁，阿诺德机械的每个合伙人都有当场做出决定和/或执行客户请求的自由和能力，而无需首先获得经理或主管的许可。这种自由为同事提供了他们所需的自治，只要所有行动都是道德的，就可以尽力而为，使客户感到高兴。客户不仅满意，而且同事们对他们能够执行的工作以及他们能够提供的服务感到满意。归根结底，双方都可以很好地知道他们正在提供并获得行业中最佳的重型设备客户服务。

您是否认为自己的性格特征是一个伟大的Arnold机械合伙人？您想从事这种成长和团队合作的公司文化吗？您可以查看所有开放位置，并申请BOB电竞入口Arnold Machinery Company Careers页面。

提供SilverService®时我们的目标是我Bobsportbob二维码电竞们与客户，供应商以及彼此建立终身合作伙伴关系。我们不仅希望提供最佳的重型设备客户服务，而且无论行业如何，我们都尝试提供最佳的客户服务。当您想到谁为您提供最好的客户服务时，我们希望您想到Arnold Machinery Company，因为SilverService®比其余部分高出一步。BOB电竞入口bob二维码电竞Bobsport